Refund policy
REFUND & RETURN POLICY — ELSA OFFICIAL
We have a 14-day return policy for damaged or defective items only, which means you have 14 days after receiving your item to request a return.
ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must:
Be damaged, defective, or incorrect upon arrival
Be in the same condition you received it
Be unworn and unused
Include original packaging and tags
Be accompanied by proof of purchase or receipt
To start a return request, contact us at:
elsaofficiallahore@gmail.com
Returns sent without first requesting approval will not be accepted.
DAMAGES & ISSUES
Please inspect your order immediately upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us within 14 days so we can evaluate the issue and resolve it promptly.
NON-RETURNABLE ITEMS
We do not accept returns for:
Change of mind
Used or worn items
Sale or discounted items
Gift cards
Customized or personalized products
If you are unsure whether your item qualifies, please contact us before requesting a return.
EXCHANGES
We do not offer direct exchanges. The fastest way to receive a replacement is:
Request a return for the damaged item
Once approved, place a new order separately
REFUNDS
Once your return is received and inspected, we will notify you whether your refund is approved or rejected.
If approved:
Refunds are issued to your original payment method
Processing time: 5–10 business days (bank processing times may vary)
If more than 15 business days have passed since approval and you have not received your refund, contact us at:
elsaofficiallahore@gmail.com
EUROPEAN UNION 14-DAY COOLING OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still be unused, in original condition, and include packaging and proof of purchase.
CONTACT
For all return or refund inquiries:
Email: elsaofficiallahore@gmail.com
Brand: Elsa Official