Shipping policy

SHIPPING POLICY — ELSA OFFICIAL

Thank you for shopping with Elsa Official. Please review our shipping policy below for details on order processing, delivery times, and shipping conditions.

ORDER PROCESSING

  • All orders are processed within 1–3 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-volume periods, processing times may be slightly delayed.

SHIPPING TIME

Estimated delivery times may vary depending on your location:

  • Local Deliveries: 5–7 business days

Delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other external factors beyond our control.

SHIPPING CHARGES

Shipping fees are calculated at checkout based on your location and selected shipping method. Any applicable customs duties or import taxes are the responsibility of the customer.

ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email or message so you can monitor your delivery status.

INCORRECT ADDRESS

Please ensure your shipping details are accurate before placing your order. Elsa Official is not responsible for packages delivered to incorrect addresses provided by the customer.

LOST OR DELAYED PACKAGES

If your package is delayed or appears lost in transit, please contact us and we will assist you in coordinating with the courier service. While we will do our best to help, Elsa Official is not liable for courier-related delays once the order has been dispatched.

DAMAGED PARCELS

If your order arrives damaged, please contact us within 14 days of delivery with clear photos of the product and packaging so we can resolve the issue promptly.

CONTACT

For any shipping questions or concerns, please contact us:
Email: elsaofficiallahore@gmail.com
Brand: Elsa Official

By placing an order with Elsa Official, you agree to this Shipping Policy.